Updated – 1st June 2018
This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
We are The Green Shredder Company Ltd. Our address is 21 Keatley Avenue, Birmingham, West Midlands, B33 0DE. You can contact us by post at the above address, by email at info@greenshredder.co.uk or by telephone on 0121 243 3687.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
When you use our website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.
When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed on our server which is deleted after 1 year for enquiries. If you have consented to receiving marketing communications, we will keep your details for 3 years or unless you request deletion.
We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for one year, after which we delete them. CRM records are kept for an indefinite period of time.
When you purchase a product from our website
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and debit or credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet. Your debit or credit card information is not stored on our servers but sent straight to Paypal to be processed, we do not keep any records of debit or credit card details.
Paypal will use your information to verify your credit card details for your purchase, process your order and we use your address to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.
We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale.
Your information is stored on our website and on a shared server, both of which are based within the European Union. Your debit or credit card details are passed to a third-party payment processor, Paypal, which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). We do not retain your credit card information.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your order information for an indefinite period to allow us to provide you with any order information any time in the future.
When you subscribe to our newsletter
When you subscribe to our newsletter via our website, we ask you for your name and email address.
We use this information to send out periodic newsletters to inform you about our products, offers and services. You may unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us on info@greenshredder.co.uk or calling us on 0121 243 3687.
We will keep your details on record for an indefinite period of time, or unless you ask us to unsubscribe you.
We do not use the information you provide to make any automated decisions that might affect you and we do not share your details with any third parties.
When you check an order or return via our website
When you check an order or return on our website we ask for your order number, billing last name and your postcode or email address.
We use this information to identify your order and provide a secure means of viewing your order details without having to have an online account with us.
We will keep your details on record for an indefinite period of time, or unless you ask us to unsubscribe you.
We do not use the information you provide to make any automated decisions that might affect you and we do not share your details with any third party.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the version number and date of this document each time it is changed.